ReplyKitTerms
Last updated: 10 November 2026
These terms are an agreement between you and HYRAX COMMUNICATION PRIVATE LIMITED (Shop No. 6, II Floor, Alerk Apartment, Near Data Colony, Airport Road, Bhopal 462030, Madhya Pradesh, India) for using ReplyKit.
1. The service
ReplyKit helps you read and reply to comments on social media accounts you own or manage, using keyword rules and AI suggestions, through the official APIs of Meta (Instagram, Facebook) and Google (YouTube).
2. Your account
Keep your login safe. You must be the owner or an authorised admin of every social account you connect, and you are responsible for the replies and messages sent from your accounts, including automated ones you enable.
3. Acceptable use
No spam, harassment, hate, misleading claims, illegal content, or anything that breaks the Instagram, Facebook or YouTube terms and community guidelines. We may limit automation, pause or close accounts that misuse the service. Private replies are sent only to people who commented, within the platform's allowed window, and are rate-limited.
4. AI suggestions
AI replies can be wrong. Review important replies. By default ReplyKit asks for your approval before sending AI replies.
5. Plans and payments
Paid plans are billed in advance for one month or one year through Razorpay. Prices for India include GST. Plans do not renew automatically unless you pay again. You can cancel anytime; access continues until the end of the paid period. Refunds: if something is not working and we cannot fix it, write to us within 7 days of payment for a refund.
6. Platform changes
Meta or Google may change or limit their APIs. We will try to keep features working but cannot guarantee availability of third-party platforms.
7. Liability
The service is provided "as is". To the extent allowed by law, our total liability is limited to the amount you paid us in the last 3 months.
8. Law
These terms are governed by the laws of India; courts at Bhopal, Madhya Pradesh have jurisdiction.