ReplyKitPolítica de privacidad
Last updated: 10 November 2026
ReplyKit ("ReplyKit", "we", "us") is a service provided by HYRAX COMMUNICATION PRIVATE LIMITED, Shop No. 6, II Floor, Alerk Apartment, Near Data Colony, Airport Road, Bhopal 462030, Madhya Pradesh, India. This policy explains what data the ReplyKit website (replykit.dndteams.com) and the ReplyKit Android app collect, why, and your choices.
1. Data we collect
- Account data: your name, email address, password (stored only as a secure hash), language, theme and plan. If you use Google Sign-In we receive your name, email and Google account ID.
- Connected social accounts: when you connect Instagram, Facebook Pages or YouTube through their official login, we store the account/page/channel ID, name, profile picture and the access tokens the platform gives us (encrypted at rest). We never ask for or store your social media passwords.
- Comment data: comments posted on your own posts, reels, videos and Shorts (comment text, commenter's public name/username and ID, post ID and time), plus the replies and messages you or your rules send.
- Your settings: keyword rules, reply texts, links, brand information and AI settings.
- Payments: plan, amount and payment/order IDs. Card or UPI details are handled by our payment provider (Razorpay) and never reach our servers.
- Technical data: IP address, device/browser information and logs for security and troubleshooting. We do not use advertising IDs or sell data.
2. How we use data
Only to provide the service you ask for: show comments in your inbox, match your keyword rules, create AI reply suggestions, post the replies and private replies you approve or automate, show reports, process payments, provide support, and keep the service secure. We use Platform Data from Meta and Google only for these purposes on your behalf.
3. AI processing
To suggest replies, the comment text and your brand information are sent to our AI provider (Google Gemini API) for processing. It is not used by us to build advertising profiles.
4. Sharing
We share data only with service providers that run ReplyKit (hosting, Google Gemini API, Razorpay payments, email delivery), with Meta and Google when posting your replies through their official APIs, or when required by law. We do not sell personal data.
5. Google API data
ReplyKit's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. YouTube data is accessed through YouTube API Services; see the YouTube Terms of Service and Google Privacy Policy. You can revoke access anytime at Google security settings.
6. Retention
Comments and logs are kept for up to 180 days, then deleted automatically. Account data is kept while your account is active. When you disconnect an account, its tokens are deleted immediately. When you delete your ReplyKit account, all your data is deleted within 30 days (backups roll over within 30 days).
7. Your rights
You can view and edit your data in the app, disconnect accounts, export by asking us, and delete your account from Settings → Delete account or by following the steps on our data deletion page. Users in India (DPDP Act 2023), the EU/UK (GDPR) and elsewhere may contact us to exercise their rights. Grievance officer / contact: info@dndteams.com.
8. Security
HTTPS everywhere, encrypted access tokens, hashed passwords and limited staff access.
9. Children
ReplyKit is not meant for children under 13 (or under 18 in India without parental consent).
10. Changes
We will post updates here and change the date above.